EXCELLENT  
  
 Based on 297 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gregory Amrine 
 
18 September 2026
 
 
  
Mandy was very professional, pleasant, and made me feel very comfortable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 April Bell 
 
16 September 2026
 
 
  
Mandy was a delight to work with today. She was very pleasant and professional. She handled my needs with efficiency and ease. I have no doubt she is one of your stars. God bless you Mandy
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard VAN BRUNT 
 
14 September 2026
 
 
  
WAS TOLD THE DEVICE SHOULD BE HERE BY FRIDAY 9-18, I'LL LET YOU KNOW MORE, THEN . VA WAS SLOW SENDING THE ORDER TO LATITUDE. LATITUDE STAFF WAS GREAT TO COMMUNICATE THE STATUS OF THE ORDER. THANKS , RICK
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cary G Dannelly 
 
14 September 2026
 
 
  
I was approved by VA in under a week. I am awaiting its arrival. I can’t wait to use it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Roger Waite 
 
8 September 2026
 
 
  
The staff is very knowledgeable,  professional,  and friendly.  They were so very accommodating to us as seniors who needed patient help activating our device.  Would highly recommend.  This company is great!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bob Quinn 
 
26 August 2026
 
 
  
I was a little confused as to whether I was formally “in the system” as a registered user.Katie was extremely helpful in giving me the assurance I needed! Thanks very much!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sheila Alexander Bart 
 
3 August 2026
 
 
  
The Latitude mobile alert device is amazing. I didn’t realize it had so many features that would be helpful for ANYONE to use. I think it would be helpful if it were advertised as being something that can be used to stay in touch with those who live alone or who might be alone often so that the people who care about them can check on them to see how they are doing. It’s not just for people who are old and feeble or for people who are totally incapacitated. It can be a helpful device for anybody to have and use. The device is much more portable than a cell phone making it so much easier for emergency contacts to reach out and check on the person who is wearing the device to verify that they are OK. Sometimes people don’t have their cell phones next to them or can’t hear their ringer and this device would be so much more convenient and effective because the alert that sounds is very audible and because they’ll be wearing it, you know you can reach them. Being able to send a text to identify their location is also a helpful feature, particularly if a person has a tendency to wander. It’s very easy for the user as well. The person wearing the device can simply press a button (rather than looking around for a cell phone and finding their contacts) to reach people on their contact list in the order that they are listed. Everyone on their contact list will receive a text message when the button is pressed, but the device will only call people on the emergency contact list in the order that they are listed. If the first person on the list is able to address that person‘s needs, none of the other contacts will receive a call, which will mean that the person who pressed the button is getting the help they need. If the first person on the list either doesn’t answer or cannot get to the individual, the device will contact the second person on their emergency contact list. The phone calls to the people on the emergency contact list stop as soon as a person contacted from the emergency contact list says they are able to help the individual with the device. If the hesitation to get one of these devices or to use it is because of concern that it will automatically trigger a call to 911, don’t worry that’s not how it works. It will call 911 according to how you listed it on your list of emergency contacts. If you list it last, they will be contacted last and only if all the other contacts before it could not respond. Latitude is a great company with amazing customer service and customer service agents who are informed, pleasant and happy to help answer all of your questions
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 TODEEPONAIR 
 
31 July 2026
 
 
  
I had a very positive experience on the phone with your tech support. All my questions were answered and my information was taken and stored so my device will work correctly. Outstanding tech support.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joel Norris 
 
28 July 2026
 
 
  
The Latitude device is a life saver… And Latitude support team… dedicated professionals…
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 E F 
 
20 July 2026
 
 
  
Customer service was fantastic.Explain everything to me