fbpx Skip to main content

Veterans’ #1 Trusted

Medical Alert Device

  • Auto Fall Detection

  • Wear it Nationwide

  • Water Resistant

  • No Additional Fees

  • No-Cost to Veterans*

*Must be eligible through VA Benefits


Fill out the form below for more information!

How to get your Mobile Alert

Check Eligibility
Confirm eligibility with your VA healthcare provider.

Visit your VA Facility
Visit a VA hospital/medical provider and express interest in the Latitude Medical Alert

Receive Device
Your VA will order the Latitude Medical Alert and have it shipped directly to you. Our team will then be in contact to help program your contacts & provide any additional assistance. 

The process may differ by VA facility; our guidelines are general. Follow your VA healthcare provider’s instructions for accuracy.

Veteran Device Features

Auto Fall Detection

Receive immediate aid without speaking or pressing a button.

6 Custom Contacts

Communicate directly with family, friends, and emergency services.

911 Emergency

Have 911 emergency services dispatched in case of an emergency.

On the Go

Freedom to live, travel and do what you love knowing assistance is always there.

Smart Talk

Two-way voice talk assures an individual that help is on the way.

Shower Safe

Water-resistant and safe to shower with. Device should not be submerged in water.

Getting Started with your Mobile Alert

What’s Included

  • Device

  • Charging Station

  • Wall Plug

  • USB to USB-C Cable

  • Lanyard

  • Quick Start Guide

  • If you added a Belt Clip or Arm Band this will be included as well.

Veteran Needing more Info?

Check out our most frequently asked questions.

Do I have to have a cell phone?

No, the Latitude Mobile Alert works completely separately from your personal cell phone. 

Can the device contact 911?

Yes, the device can connect you directly to 911 or your local emergency services.

Are there monthly fees for Veterans?

No, the device is completely free of charge to eligible Veterans with no further fees.

How to Veteran contacts work?

For our Veterans, we offer 6 custom contacts. They get to choose who they want to be contacted in case of an emergency.

Is the device water-resistant?

Yes, the device is water-resistant and shower safe, allowing you to wear it confidently even in wet environments.

What does the device come with?

Every device comes with a charging station, lanyard, belt clip, and quick start guide.


Easy to Use

Device is activated upon auto-detected fall or by pressing the help button. 

Enhances Independence

Empowers freedom with instant assistance for confident, self-reliant living. 

Peace of Mind

Constant access to aid brings reassurance to Veterans and their care support.

Latitude means freedom.

Freedom to be independent and live your life.

See if you qualify for a free device

Find your local VA


Joan Hamilton
Joan Hamilton
I had the privilege of speaking with and getting assistance from Aaron today. He was both professional and friendly. He immediately identified my problem and was able to solve it. I enjoyed working with Aaron today.
Hans Serrano
Hans Serrano
I called in because my father’s device wasn’t making its calls. I spoke with Sofia who helped us through troubleshooting until it was functioning correctly, among other questions I had. She answered all my questions and made the experience very personable, she has excellent customer service. Very grateful!
Cindy Ayala
Cindy Ayala
Sofia was super knowledgeable in helping with all my questions. Great Customer Service!
Aaron Pemberton
Aaron Pemberton
Sofía did an amazing job with me!
Dawn Leon
Dawn Leon
Every question I had was answered and explained Sofia went above and beyond to make sure I understood. She is incredible
Amberae Leon
Amberae Leon
Amazing service, all my questions and concerns were answered. Sofia was amazing thorough and super knowledgeable. Definitely deserves a raise
Cameron Falk
Cameron Falk
Chelsea is such a joy to work with. She goes above and beyond for her customers. We love go latitude!
Danielle Alston
Danielle Alston
As my grandma has gotten older I’ve started to worry more and more about when she’s alone that if something were to happen, she wouldn’t be able to let anyone know. Thanks to this company and Mandy’s knowledge and help, that’s all changed.
Jesse Cobb
Jesse Cobb
Liz is so caring and helpful. Latitude USA is an awesome company. They truly care about people and always go the extra mile for them. Their devices are easy and save lives. If you want a solution to the constant worry, give them a call.
Kathy Veliz
Kathy Veliz
I appreciate Katie's help. She took care of exactly what I needed done and was very polite and friendly.