Refund & Return Policy
Refund/Return Policy: You agree that the Company has published its Refund/Return Policy on its website and you acknowledge that you read and agreed to the policy when you purchased your Device. If for any reason you are not 100% satisfied with your purchase, the Company will refund your purchase price less a fee of 25% for restocking, if you request a refund within 30 days from the time you received your Device. The paid monthly monitoring fee will not be refunded. If you are not satisfied with your purchase, please contact us within 30 days at: firstname.lastname@example.org or call us toll-free at (866) 205-4872
This refund policy does not apply to a Device which shows any wear and tear or is damaged after delivery, or if any attempt has been made to alter the Device, or if the Device has been dropped or broken. In such circumstances, all warranties, and refunds, and/or returns are voided. The Device must be returned in its original condition with original packaging. All postage and insurance costs are to be paid by you. You are responsible for any risk of loss, theft, or damage during transit. The Company is not responsible for parcels lost or damaged in transit if you chose not to insure return.
Refund Amounts: It is your responsibility to test your Device during the 30-day return policy window and identify any mobile network coverage issues, device malfunctions, or signal issues. We use our best efforts to establish if there is adequate coverage at the location where you reside. Our standard practice is to test the Device with you on our welcome call, but, ultimately, testing is your responsibility.
We cannot guarantee that when you use the Device inside your residence there will be an adequate signal, although we use our best endeavors before delivery to check the coverage. We recommend you enter multiple contacts for your Device. If after testing, you believe there is an insufficient signal for the contacts you entered, then you should contact us via phone or email before the 30-day return policy period expires in order to allow us to investigate the issue. If, after investigating, we find the coverage is inadequate, and we cannot arrange an alternate SIM card and network provider, upon the device being returned to us, we will refund the purchase price without a restocking fee.
Cancellation within or after the 30 days for Various Reasons: Should you choose to cancel your subscription within or after 30 days for any reason other than that the Device is not functional, you may keep the device. To proceed with the cancellation, please contact us toll-free at (866) 205-4872. You will not be refunded your initial purchase price, but you will also not be charged any further fees for the subscription plan you signed up for.
Additionally, as a benefit, if you decide to use the same Device again in the future for the same user, we will not charge you a reactivation fee. If you would like to use the Device for a different user, we require a $47 transfer fee. Once you provide us with the new user information, including the new user’s chosen contacts and their preferred contact method, as well as payment and subscription plan, we will update our records and monitoring service accordingly.