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Refund/Return Policy
This Refund/Return Policy governs the terms and conditions applicable to the return and refund of products or subscription plans purchased from Latitude Company.
1. Acknowledgment and Agreement
By purchasing any Product from our Website, you acknowledge and agree that you have read, understood, and agreed to be bound by this Refund/Return Policy.
2. Eligibility for Refund
You agree that the Company has published its Refund/Return Policy on its website and that you have read and agreed to the policy at the time of your purchase. If, for any reason, you are not fully satisfied with your purchase, you may request a refund of the purchase price of the Product, subject to the terms and conditions outlined herein.
3. Refund Process
a. Requests for a refund must be made within 30 days from the date of receipt of the Product. Refund requests made after this period will not be entertained.
b. Refunds will be issued for the purchase price of the Product ( subscription plans on non-refundable).
4. Return Conditions
a. The Product must be returned in its original condition, unused, and in its original packaging.
b. The Company reserves the right to refuse a refund if the Product shows any signs of wear and tear, damage after delivery, attempts to alter the Product, or if the Product has been dropped or broken.
c. You are responsible for all postage and insurance costs associated with the return of the Product. The Company shall not be liable for any loss, theft, or damage incurred during transit.
5. Refund Amounts
It is your responsibility to thoroughly test the Product during the 30-day return period and identify any issues, malfunctions, or defects. The Company shall not be held liable for any signal issues or other technical problems that arise after the return period has expired.
6. Cancellation and Subscription Plans
a. If you have subscribed to a service plan in addition to purchasing a Product, refunds for the Product will be subject to the terms outlined herein. Please note that subscription fees are non-refundable.
b. If you cancel your subscription within 6 months, you must return the Product within 30 days of cancellation. Failure to do so will result in a charge of $125.00.
7. Reactivation and Transfers
a. Reactivating the same Product for the same user does not incur a reactivation fee.
b. If you wish to transfer the Product to a different user, a transfer fee of $47 applies.
8. Contact Information
For further assistance or to initiate a refund or return process, please contact us at, info@golatitude.com or call us toll-free at 866-205-4872.
9. Modification of Policy
The Company reserves the right to modify or amend this Refund/Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
10. Governing Law
This Refund/Return Policy shall be governed by and construed in accordance with the laws in Utah, without regard to its conflict of law principles.
By making a purchase from our www.golatitude.com, you agree to abide by the terms and conditions set forth in this Refund/Return Policy.